Delete your Floobly account

Without the app

If you no longer have the app or can't sign in, email [email protected] from the email address you use for Floobly, with the subject "Delete my Floobly account". We'll delete your account within 30 days and reply when it's done.

What is deleted

• Your Floobly sign-in account (Firebase Authentication: email, name and user ID).
• The usage counters, plan, credits, streak and invite data Floobly's server keeps for your account, and the links between your account and your installs.
• Your Help & support messages and our replies.

What isn't affected

• Your chats live only on your phone. Clear them in the app, or uninstall Floobly to remove them.
• Subscriptions are managed by Google Play. Deleting your account doesn't cancel a subscription: cancel it in Google Play ▸ Payments & subscriptions.
• Costumes you bought stay with your Google Play account and come back if you reinstall.
• Answers you rated are stored without your account ID and are deleted automatically after 90 days. A scrambled phone key used only to stop abuse of free limits is kept so that reinstalling doesn't reset them; it can't be turned back into your phone's ID.
• Payment records kept by Google Play follow Google's own retention rules.